Video Downloader FAQs

What is GuardW Video Downloader?

GuardW video downloader is fast, save & convenient video downloader software, with it, you can download videos with only one click from more than 10,000 video sharing websites.

Why the downloaded video cannot be played?

The reason why the video can’t play normally may be that it’s not compatible with your default player. It’s recommended to change your default player or download and install the VLC media player and try again.

How can I upgrade the software to the latest version?

Generally, if a new version is released, you will be notified when you open the software, just click Update Now; if not, you can manually update the version by clicking the “Upgrade” option in the upper right menu bar.

Can I download YouTube videos in 1080P or 4K quality?

Of course, our software supports multiple resolutions, including 720P, 1080P, 2K, 4K, 8K, etc. All downloaded videos can maintain their original quality.

Is your software safe to use?

Sure, the download file is 100% secure and virus-free; Its main interface is clean and without any ads, you can use it with confidence!

What should I do if I don't receive the license key?

Normally, we will send the license key to your email as soon as the payment is successful. If you have not received your license key, please contact for assistance.

Do you offer a refund policy?

We offer a refund policy whose terms you can read here.

Kontaktieren Sie uns kostenlos, wenn Sie Hilfe oder Unterstützung benötigen.

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